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Privacy Policy – Student House Patrioti

Managed by Ellevuelle S.r.l.

Who we are

Student House Patrioti is a student residence managed by Ellevuelle S.r.l. in Italy.

Our goal is to maintain trust and security when handling your data. Student House Patrioti is committed to protecting individuals’ right to privacy and adopting measures that prevent the misuse of personal information.

We are committed to complying with data protection laws in all the countries where we operate, in particular the European Union’s General Data Protection Regulation (GDPR) and the UK GDPR.

If you have any questions about our privacy policy, information security, or other measures, please contact us at: info@studenthousepatrioti.com

What information we collect
Personal data provided by you

Student House Patrioti collects the following information from clients and prospective clients to provide accommodation services:

- contact details (name, email address, phone number),
- gender, date of birth, student ID number, booking details,
- financial and transactional data (bank details, guarantor information, financial and academic institutions).

You have the right to access the personal data we hold about you and to request its correction or deletion.

Student House Patrioti may also collect information from website visitors and job applicants to respond to contact requests or applications (role, location, reference), as well as any information provided through free-text fields or attached files.

In addition, we may collect and use information related to your health (e.g., medical conditions or disabilities) solely to take reasonable measures that allow you to access and benefit from our services. This special category of data will not be processed for other purposes.

Automatically generated data

Student House Patrioti automatically collects and stores certain information in log files, including:

- IP addresses,
- geographic area of access,
- browser type and operating system,
- history of functions used.

This data is used to improve our services, diagnose problems, manage systems, analyze trends, and gather demographic statistics.

Our website also uses cookies and web beacons.

Data received from third parties

In some cases, Student House Patrioti may receive personal data from third parties. For example, we may receive information about your well-being or health from third parties if it is determined that there is an imminent risk to your health or safety.

How we use the data

The personal data collected is used to:

- respond to requests and provide support,
- improve our services or develop new ones,
- comply with audits, regulatory obligations, and industry standards,
- send marketing communications,
- manage deposits and refunds,
- comply with local laws, taxes, and cooperate with authorities,
- execute lease contracts,
- record incidents and accidents for health and safety reasons,
- recover unpaid rent,
- manage guarantors and guarantees,
- request feedback on our services,
- communicate changes to our services,
- confirm your identity upon arrival at the residence,
- manage parcels and deliveries,
- contact your emergency reference if necessary.

All data is processed in accordance with the principles of fairness, relevance, integrity, security, and limited retention.

Legal basis for processing
We process your personal data only when:
- it is necessary to perform the lease contract or requested services,
- we are legally required to,
- it is in our legitimate interest (e.g., improving services),
- you have provided consent,
- in exceptional cases, to protect your or others’ vital interests.

Data retention
Personal data will only be kept for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, or accounting obligations.
Generally, at the end of the lease, data will be kept for six years for tax and legal reasons. In cases of non-payment, data may be retained for a longer period.

Who we share data with
Personal data may be shared only when necessary and in compliance with the GDPR, for example with:
- local authorities (e.g., for municipal tax exemption),
- partner universities (for academic or disciplinary support),
- guarantors or flatmates,
- essential service providers (utilities, maintenance),
- debt collection agencies,
- chat or automated marketing service providers,
- onsite event organizers (with prior notice),
- partners in the event of a merger or corporate reorganization.

We will never share sensitive data without your consent, except in emergencies to protect you or others.

International transfers

If your data needs to be transferred outside the EU, Student House Patrioti will take all necessary measures to ensure it is protected in accordance with applicable regulations (e.g., contracts with recipients, encryption, standard contractual clauses).

Cookies

The Student House Patrioti website uses cookies to improve browsing experience, analyze traffic, and offer additional functionality. Some cookies are strictly necessary for the site to function, while others require your consent.

You may change or withdraw your cookie consent at any time via your browser settings or the management tool available on the site.

Cookie Statement
Types of cookies used

- Strictly necessary cookies
Essential for the proper functioning of the site.
Without them, some functions (e.g., login, session preferences) cannot be used. Do not require consent.

- Preference cookies
Allow storage of information that affects the behavior or appearance of the site (e.g., chosen language, region).

- Statistical cookies
Collect anonymous information on how visitors interact with the site.
Used to improve content, navigation, and services.
Examples: Google Analytics or similar tools.

- Marketing cookies
Used to track visitors across websites to display relevant and personalized ads.
May be set by our advertising or social media partners.

- Unclassified cookies
Cookies currently under review, which we are classifying with providers.

Cookie management

You can manage cookie preferences directly from your browser, choosing to block or delete installed cookies.
For more information, see the guides for:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge

If cookies are disabled, some parts of the site may not function properly.

Social Media & External Sites
Our website contains buttons linking to Instagram and WeChat.

By clicking these buttons, certain data (IP, pages visited, access time) may be shared with the social networks, even if you are not registered.

We encourage you to read the respective privacy policies of these social networks for more details.

Contacts

For questions about our privacy policy or your personal data, you can contact us at: info@studenthousepatrioti.com

Ellevuelle S.r.l. – Via G. Castelli 30/A - 28922 Verbania (VB), Italy
P. IVA 02603190030